Employee Assistance Program (EAP)

Confidentiality is one of the most important aspects of EAP Program services. No one will know of your involvement unless you tell someone. With the exceptions of life-threatening situations or other situations specifically outlined by state law as requiring disclosure, no information will be released without your written consent.

The quickest and easiest way to make an appointment is to contact EAP or use the First Chat feature on the Lifeworks App. You will be asked a few simple questions, such as contact information and reason for visit, and then look at the schedule to find the first available appointment based on the team member's preference: in person, virtually, date, time, language, etc. We have counselors on-site at some of our Prisma Heath locations as well as throughout the community.

Prisma Health's EAP powered by Lifeworks can help team members and their loved ones with stress at work, life transitions, family concerns, grief, abuse, addiction and more. In cases where a higher level of care is needed and is more than what our master’s level clinicians and counselors can provide, referrals will be made to the appropriate resources. Please note EAP does not cover the cost of services referred.

Yes, in supporting team members' wellbeing, we understand that giving their loved ones access to EAP services can also help team members. The easiest way for a loved one to make an appointment is to contact EAP. If a team member chooses, the team member can invite up to five family members to create an account on Lifeworks' online platform to have access to the website and app.

Your EAP benefit is not tied to insurance. EAP Counseling is provided at no cost to the team member or family member regardless of insurance coverage.

For more information about EAP, LifeWorks, or the LifeWorks app, contact Stephanie.John@PrismaHealth.org.